We want you to love every piece you receive from Silk & Steel Co. If something isn’t quite right, don’t stress — we’re here to make it right.
Returns:
You have 7 days from the date your order is delivered to request a return.
Items must be unworn, unwashed, and in original condition with tags attached.
Accessories, sale items, and custom pieces are final sale and cannot be returned.
Exchanges:
Need a different size or style? Exchanges can be requested within the same 7-day window, based on availability.
Refunds:
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–7 business days for processing.
How to Start a Return:
Email us at retailwithus25@gmail.com with your order number + reason for return.
We’ll send you return instructions and next steps. Once we receive your item, we’ll take care of the rest.
The Silk & Steel Standard:
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
From Our Hands to Yours
Processing Time:
Each piece from Silk & Steel Co. is prepared with intention and care. Please allow 5–7 business days for processing before shipment.
Shipping Time (U.S.):
Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days
Tracking:
Once your order is on its way, you’ll receive an email with tracking details so you can follow your package from our hands to yours.
Please note: during new drops, sales, or high-volume periods, processing times may extend slightly to ensure every order is handled properly.
