About Silk & Steel Co.
Wear It, Love It, Or Return It
We want you to love every piece you receive from Silk & Steel Co. If something isn’t quite right, don’t stress — we’re here to make it right.
Returns
You have 7 days from the date your order is delivered to request a return.
Items must be unworn, unwashed, and in original condition with tags attached.
Accessories, sale items, and custom pieces are final sale and cannot be returned.
Exchanges
Need a different size or style? Exchanges can be requested within the same 7-day window, based on availability.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–7 business days for processing.
How to Start a Return
Email us at retailwithus25@gmail.com with your order number + reason for return.
We’ll send you return instructions and next steps. Once we receive your item, we’ll take care of the rest.
From Our Hands to Yours
Processing Time
Each piece from Silk & Steel Co. is prepared with intention and care. Please allow 5–7 business days for processing before shipment.
Shipping Time (U.S.)
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
Tracking
Once your order is on its way, you’ll receive an email with tracking details so you can follow your package from our hands to yours.
Please note: During new drops, sales, or high-volume periods, processing times may extend slightly to ensure every order is handled properly.
Made to Last
- Turn inside out before washing
- Wash cold or hand wash only
- Do not use bleach or harsh chemicals
- Air dry only, no tumble drying
- Do not iron