Bat Shit Crazy

About Silk & Steel Co.

We want you to love every piece you receive from Silk & Steel Co. If something isn’t quite right, don’t stress — we’re here to make it right.

Returns:

You have 7 days from the date your order is delivered to request a return.

Items must be unworn, unwashed, and in original condition with tags attached.

Accessories, sale items, and custom pieces are final sale and cannot be returned.

Exchanges:

Need a different size or style? Exchanges can be requested within the same 7-day window, based on availability.

Refunds:

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–7 business days for processing.

How to Start a Return:

Email us at retailwithus25@gmail.com with your order number + reason for return.

We’ll send you return instructions and next steps. Once we receive your item, we’ll take care of the rest.

The Silk & Steel Standard:

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Processing Time:

Each piece from Silk & Steel Co. is prepared with intention and care. Please allow 5–7 business days for processing before shipment.

Shipping Time (U.S.):

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days

Tracking:

Once your order is on its way, you’ll receive an email with tracking details so you can follow your package from our hands to yours.

Please note: during new drops, sales, or high-volume periods, processing times may extend slightly to ensure every order is handled properly.

Turn inside out before washing
Wash cold or hand wash only
Do not use bleach or harsh chemicals
Air dry only — no tumble drying
Do not iron